365-Day Done Right Promise - if it's not done right, we make it right

What Our Promise Actually Means

If Penhallow Remodeling does work in your home and something isn’t right inside the guarantee period, you call us, we come back, and we fix it – no service fee, no re-inspection charge, no argument about who is responsible.

Call (936) 259-2607

That’s the whole thing. One phone call. A real person picks up. We schedule the return visit, our crew comes back to your home, and we make the work right at no additional cost to you. You don’t fill out a form. You don’t send photos and wait for a claims review. You don’t negotiate.

The 365-Day Done Right Promise isn’t a marketing line we put on the website and hope nobody tests. It’s written into every project agreement from day one. Your copy goes home with you at the start of the job. The terms are plain language. If you hold that paper up next to the finished work and something doesn’t match, we owe you a fix.

What we’re asking you to trust is simple: a company that writes the promise down before the work starts is a company that expects to keep it.

Why We Answer Fast, Everywhere

A one-truck remodeling shop is a real person working hard, and we have nothing against them. But there’s a structural limit to what one truck can do: when the phone rings at 6 a.m. on a Tuesday, it goes to voicemail. When a second homeowner needs a follow-up visit the same week, someone waits.

Penhallow Remodeling is part of the Kingswell family of companies. That means local crews operating in your area, coordinated dispatch, and materials sourced from brands like KraftMaid, Kohler, Cambria, and James Hardie that are familiar to every technician on our roster. The response window we commit to isn’t aspirational; it’s what the network is built to deliver.

A live person answers our phone every hour of every day. Not a call center reading from a script – a real person who can schedule an estimator to your property. We get that estimator to you within two business days, and the written estimate is in your hands within one business day of that visit. We don’t promise what we can’t keep. That window is what we can keep, consistently, across every location that carries the Penhallow name.

How We Make It Right

You Tell Us

Call (936) 259-2607. A real person picks up – any hour, any day. Tell them what’s wrong and which job it’s from. That’s all the information we need to start the process. No claim number to track down, no email thread to open.

We Come Back Out

We schedule a return visit based on your availability. The same standard applies as the first time: a real arrival window, not a four-hour wait-and-wonder. Background-checked, uniformed technicians show up – the same professional standard that was on your job the first time.

We Fix It

Our crew addresses the specific issue that failed. We’re not there to re-quote the job or talk you into additional work. We’re there because something we did didn’t hold, and the 365-Day Done Right Promise requires us to make it right at no charge. That’s the only agenda.

You Sign Off

Before we leave, we want to know you’re satisfied with what we fixed. If you’re not, we haven’t finished yet. The job isn’t closed until the work is right in your eyes. We leave the site clean – the same standard as the original job – and the documentation stays on file.

What Stands Behind the Promise

The guarantee is only as solid as the people and practices behind it, so here is exactly what supports it at Penhallow Remodeling.

Every technician is background-checked before they walk into a home. They arrive in uniform. That’s not a brand detail; it’s how you know who is standing at your door.

The written price comes before any work starts – not an estimate range you’ll find has shifted by the time the invoice arrives, but a fixed number you can hold us to. There are no hourly billing surprises, no subscriptions, nothing to sign up for. Every job is priced job-by-job off a free written estimate.

The materials we specify come from trade brands built to last: KraftMaid and Wellborn for cabinetry, Cambria, Silestone, and Caesarstone for countertops, Kohler, Moen, and Delta for fixtures, James Hardie where siding is in scope. The Kingswell Guarantee is only as good as the products it covers, and we choose products that are built to outlast the guarantee period.

Behind all of it is The Kingswell Way, the operating standard every Kingswell company agrees to: say the price before the work, show up in the window we gave, leave the place cleaner than we found it, put the guarantee in writing, and come back if it fails. Penhallow Remodeling has operated to that standard since 2004. Each location is independently owned and operated – which means a real local business owner has staked their name on every one of these commitments in your area.

Ask Us to Prove It

The full terms of The Kingswell Guarantee are on our terms page – plain language, nothing buried. If you have a project in mind or a question about what the guarantee covers, call (936) 259-2607 right now. A real person will pick up. You can also book your free written estimate online. The number we give you before the work starts is the number on the invoice. That’s the promise.

Written by Trevor Nash, Owner at Penhallow Remodeling, serving homeowners under The Kingswell Guarantee since 2004.